A question about
your outdoor corner.
Contact lanqero™ for product information, order support, shipping concerns, and return requests.
Email：service@lanqero.com
Phone：+86 17896477375
Service Hours：8:00 AM – 10:00 PM (China Standard Time (UTC+8))
Before choosing a product
Send the product name or page link, selected option, and your question. Include relevant measurements, support dimensions, or mounting-surface details where compatibility matters.
Ask before ordering if the listing does not clearly confirm included hardware, capacity, installation requirements, or suitable use.
Existing order assistance
Include your order number and the email address used at checkout. Explain whether you need a status update, address correction, cancellation, or other assistance.
Changes depend on fulfillment progress. A request is not confirmed until reviewed and accepted by us.
Installation or component questions
Identify the product, mounting arrangement, and component concerned. Relevant photographs can help us understand a fitting, missing part, or product issue.
Do not continue using an unstable or damaged product while waiting for assistance. Do not take unsafe steps merely to obtain photographs.
Shipping and delivery
Provide your order and tracking references. If tracking indicates delivery but the parcel is missing, describe the delivery locations and records you have already checked.
A carrier's delivery scan alone does not automatically prevent review of a legitimate concern.
Returns and exchanges
Contact us within 30 calendar days after delivery to request an eligible preference return. Include the item, condition, reason, and relevant evidence.
Wait for approval and the designated return destination. Do not mail products to our registered business address without specific instructions.
Privacy and payment information
Identify privacy-related requests clearly. We may need proportionate verification before disclosing or changing information associated with an order.
Never email complete card numbers, CVV/security codes, banking passwords, or one-time authentication codes.
The company you are contacting
lanqero™ is owned and operated by Guangzhou Runyu Trading Co., Ltd. The owner is Lin Zhibin.
Full company information appears below. Our registered address is not automatically a retail location, collection point, or return facility.
When support is available
Service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Requests received outside those hours are handled during service hours.
A specific response time is not guaranteed. Reply to an existing conversation where possible when following up about the same issue.