Before you choose.
Before you hang.
Answers about lanqero™ backyard birdwatching products, included contents, installation, care, orders, shipping, returns, and refunds.
01. What does lanqero™ sell?
We focus on backyard birdwatching supplies and related accessories. Each listing identifies the specific product, intended use, materials, measurements, capacity where relevant, selected option, and included components.
02. Are seed and mounting accessories included?
Only the contents expressly listed for the selected variant are included. Birdseed, feed, poles, hooks, brackets, tools, and other accessories shown in photographs are not included unless stated.
03. Will it fit my window, pole, or support?
Compare the stated mounting requirements and measurements with your intended location. Products and separately purchased supports are not universally compatible. Ask support before ordering if a particular fit matters.
04. Is every product weatherproof?
No universal weather-resistance promise applies. Read the material, exposure, temperature, and storage information for the specific product. Do not assume rustproof, waterproof, squirrel-proof, or year-round suitability unless expressly stated.
05. Will a feeder attract particular birds?
Bird visits depend on location, season, surroundings, and other conditions. We do not guarantee visits by a particular species or a specific number of birds. Product functionality and accurate descriptions remain our responsibility.
06. How should I install and maintain it?
Follow the product-specific instructions for the mounting surface, support, fixings, load limits, cleaning, drying, inspection, and storage. Check fittings regularly and stop using unstable or damaged equipment.
07. Are there local restrictions?
Check applicable local wildlife guidance, feeding restrictions, property rules, and installation permissions before use. Our product information does not override those requirements.
08. How long does preparation take?
Normal order preparation takes 1–3 business days after payment confirmation. Any different product-specific preparation period disclosed before purchase applies where stated. Weekends and applicable public holidays are excluded.
09. What is the shipping estimate?
Standard transit is usually estimated at 7–12 business days following dispatch where offered. A destination-specific estimate shown before purchase applies to that service. Preparation and transit are separate; estimates are not guaranteed arrival dates.
10. What does shipping cost?
The shipping services and amount available for your address are calculated and displayed at checkout before payment. Free shipping applies only when an offer and its conditions are expressly shown.
11. How can I track my parcel?
Dispatch information is sent to your checkout email, with tracking when available. Contact service@lanqero.com if updates stop for an extended period, delivery is overdue, or a parcel appears missing.
12. Can I cancel or change an order?
Contact us immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent changes. Successful cancellations have no fee. Captured payment is refunded within 5–10 business days after cancellation confirmation, or sooner where legally required.
13. What is the return period?
Request an eligible preference return within 30 calendar days after delivery. Products should be unused, unaltered, and complete with supplied contents and packaging. Disclose outdoor installation, animal contact, feed residue, weather exposure, or other use when requesting a return.
14. What if something arrives damaged or incomplete?
Send your order number, item and variant, a description, and relevant photos where safe. For verified damaged, defective, incorrect, incomplete, or materially misdescribed products attributable to us, we provide an appropriate remedy without additional cost for the qualifying issue.
15. Who pays return postage?
Customers pay preference-return postage. For qualifying merchant-caused issues, the remedy and required return shipping are at no additional cost. No restocking fee applies to approved returns. Obtain approval and the correct destination before mailing.
16. When are refunds issued?
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. If no return is required, that period begins after approval. Provider posting time may be additional; shorter mandatory deadlines prevail.