When a detail
needs putting right.
Return request period：30 calendar days after delivery.
Approved returned merchandise：Refund initiated within 5–10 business days after receipt and inspection.
Restocking charge：None for approved returns.
01. The request period
Contact us within 30 calendar days after delivery to request an eligible preference return, such as a change of mind or an unsuitable selection when the supplied product matches its description.
This standard preference-return period does not restrict mandatory remedies for defective, incorrect, incomplete, or materially misdescribed goods.
02. Condition and included contents
Preference returns should be unused, unaltered, and complete with supplied components, hardware, accessories, instructions, and original packaging. Explain missing packaging or contents when requesting assistance.
Disclose installation, outdoor exposure, animal contact, feed residue, contamination, alteration, or damage. Opening packaging alone is not proof of misuse. A defect discovered during proper assembly or use is assessed separately.
03. Starting a return
Email service@lanqero.com with your order number, product and variant, reason, condition, and relevant photographs or video where helpful and safe.
For a fitting or component issue, describe the mounting arrangement and affected part. Wait for authorization and instructions before mailing.
04. Authorized destination
Do not send returns to our registered business address unless customer service specifically instructs you to do so. The original parcel's sender address is not automatic return authorization.
After approval, we provide the appropriate destination, reference, and return instructions. Ask for clarification before mailing if any details are incomplete.
05. Preference-return costs
Customers pay postage for preference returns. Original outbound shipping charges are not refunded for these returns unless legally required.
No restocking fee applies to approved returns. Any lawful product-specific restriction must be disclosed before purchase. A sale price alone does not make an item non-returnable.
06. Damaged, defective, or wrong products
Contact us promptly about damaged, defective, incorrect, incomplete, or materially misdescribed products. Include relevant details and evidence that can be obtained safely. No arbitrary reporting cutoff removes mandatory rights.
For a verified issue attributable to us, the appropriate remedy and required return shipping are provided without additional cost. Relevant outbound shipping is refunded when an entire order is refunded because of our error.
07. Outdoor use and performance concerns
Improper installation, unsupported loads, incompatible cleaning, unauthorized modification, or exposure beyond the stated specifications may affect preference-return eligibility. We assess the facts rather than treating every outdoor-use concern as misuse.
A lack of bird visits alone does not establish a product defect. A broken fitting, missing component, materially false specification, or genuine functional fault is assessed separately.
08. Packing and inspection
Pack supplied components securely and protect delicate panels, fixings, and edges. Follow authorized instructions and retain tracking or proof of postage.
Do not include birdseed, feed, water, or other personal contents. Tell support about contamination or unsafe damage before mailing. We inspect against the applicable conditions and explain any eligibility concern.
09. Refund method and timing
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. When no return is required, refunds are initiated within 5–10 business days after approval.
Provider posting time may be additional. Shorter mandatory deadlines prevail. An approved monetary refund is not replaced with store credit without agreement. If the original method cannot receive funds, we will coordinate a lawful alternative.
10. Exchanges
Exchange availability depends on stock and the requested product. Any applicable price difference or postage is explained before you agree.
If a direct exchange is unavailable, we can explain eligible return and reorder options. Confirm dimensions, mounting requirements, and included accessories before choosing a replacement.
11. Cancellation
Request cancellation immediately. It can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent cancellation. Successful cancellations have no fee.
Captured payment is refunded through the original method within 5–10 business days after cancellation confirmation, or sooner where legally required. An unshipped canceled order requires no merchandise return.
12. Further review and consumer rights
If you disagree with an assessment, reply with your order number, earlier correspondence, and the facts you want reconsidered.
Nothing here excludes mandatory consumer protections, applicable warranties, or rights that cannot lawfully be limited. Contact service@lanqero.com for assistance.